Direct Appliance Delivery:
Your purchase will be delivered to you in a box, or if un-boxed, free of nicks, scratches, or other damage (unless the item was sold at our Outlet or "As-Is".) You will be asked to sign that you received it in good condition.
On a Drop Off delivery, units will be placed into your garage. On a paid delivery, our team will place the merchandise where you request. We ask that you have the room ready when the truck arrives, and you will be asked to sign that the items were received in good condition. Unfortunately, insurance restrictions will not allow delivery personnel to handle or move customer’s property other than what is being removed and replaced or delivered.
Our deliveries are scheduled by located and routed in the most efficient pattern. You will be called by the Delivery Department one day prior and given a date and an estimated time (within a specified four hour period). It is very important that you be at home when our drivers arrive. If you are not home when our drivers arrive, an additional delivery charge, equal to the original delivery fee, will be charged.
Want to pick up yourself?
We do offer a pick up service - but please call the main store at 209-238-3000 with preferred date and time. Here are a few helpful hints to help you when picking up your purchase.
PLEASE CALL IN ADVANCE:
Our employees carefully inspect boxes and items and prepare all merchandise (except AS-IS items) before it leaves Direct Appliance. Therefore, to minimize your wait, please call in advance at least 24 hours before merchandise pick-up.
PLEASE NOTE THE WAREHOUSE HOURS:
No merchandise will be picked up at any time other than these hours: Tuesday through Saturday. 8:30 a.m. to 4:30 p.m. Closed 12-1 for lunch.
Please inspect your merchandise before removing it from our dock. Please bring adequate ropes, blankets and plastic (in case of rain). We are happy to assist you in the loading of your order, however we cannot tie down nor be responsible for merchandise once it has left our dock in good condition.
Direct Appliance One-Year Limited Warranty
Direct Appliance warrants to the original purchaser that any product purchased from us will be free from operational defects for one year from date of receipt by the customer.
In the event of a claim requiring warranty service, you must immediately notify Direct Appliance. Claims must be reported within one year of your receipt of the merchandise. You must have your original sales invoice to make a claim under this warranty. We may also assist you in locating the invoice through our system. Send claims to DA, Customer Service, 2412 McHenry Avenue, Modesto, CA 95350
When it is necessary to return an item for warranty service, it is the purchaser’s responsibility to provide transportation of that item to and from the Direct Appliance Service Center, should that be required.
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